Refund Policy

1. Overview

At Blindersoe Private Limited, we are committed to providing exceptional Real-time Plot and Apartment Management Software solutions. This refund policy outlines our terms regarding refunds, cancellations, and service-related financial matters. Please read this policy carefully before making any payments or service commitments.

Company Information:

• Company Name: Blindersoe Private Limited
• Registration Number (CIN): U72200AP2023PTC123908
• GSTIN: 37AALCB3789P1ZO
• Startup India Certificate: DIPP141410
• Registered Address: No.69, 4th Floor, Skanda, Near Congress Office, Khadak Pura, Kurnool, Andhra Pradesh 518001, India
• Contact: +91 9014975206, contact@blindersoe.com

2. No Refund Policy

Strict No Refund Policy: No refunds will be issued once work on the project has commenced. This comprehensive policy applies to all services and products offered by Blindersoe Private Limited, including but not limited to:

2.1 Development and Design Services

• Software design and architecture planning
• System analysis and requirement gathering
• User interface and user experience design
• Database schema creation and optimization
• Custom software development and coding
• API development and third-party integrations
• Quality assurance testing and debugging
• Performance optimization and security implementation

2.2 Implementation and Setup Services

• System configuration and deployment
• Server setup and hosting configuration
• Data migration and database setup
• User account creation and role management
• Initial system customization
• Security configuration and SSL setup
• Backup and recovery system implementation
• Performance monitoring setup

2.3 Training and Support Services

• User training sessions and workshops
• Administrator training and documentation
• Technical documentation preparation
• Video tutorial creation
• User manual and guide development
• Support ticket system setup
• Knowledge base creation
• Initial technical support provided

2.4 Subscription and Licensing

• Software licensing fees
• Monthly or annual subscription charges
• Renewal fees and service extensions
• Additional user license fees
• Premium feature activations
• Third-party service integrations
• Cloud hosting and storage costs
• Maintenance and support fees

3. Work Commencement Definition

Commencement Triggers: Work is officially considered to have commenced when any of the following activities begin:

3.1 Planning and Analysis Phase

• Initial project consultation and meetings
• Requirement gathering and documentation
• Feasibility analysis and technical assessment
• Project timeline and milestone planning
• Resource allocation and team assignment
• Technology stack selection and evaluation
• Risk assessment and mitigation planning
• Budget allocation and cost estimation

3.2 Design and Development Phase

• System architecture design
• Database schema design and modeling
• User interface wireframe creation
• Prototype development and testing
• Code development and programming
• Module integration and testing
• Security implementation and testing
• Performance optimization activities

3.3 Infrastructure and Setup Phase

• Development environment setup
• Server provisioning and configuration
• Cloud service account creation
• Domain and hosting setup
• SSL certificate installation
• Backup system configuration
• Monitoring tool setup
• Security system implementation

4. Payment and Order Confirmation

Order Confirmation: The official order date is established when Blindersoe Private Limited receives the initial payment. This date serves as the starting point for:

• All project timelines and milestones
• Resource allocation and team assignment
• Service level agreement activation
• Support and maintenance period commencement
• Contractual obligations and deliverables
• Warranty and service guarantee periods
• Renewal and subscription cycles
• Performance metrics and evaluation criteria

5. Subscription and Renewal Policies

5.1 Recurring Subscriptions

No Refunds for Active Subscriptions: Once a subscription period begins, no refunds will be provided for:

• Monthly subscriptions - no partial month refunds
• Annual subscriptions - no unused period refunds
• Quarterly subscriptions - no pro-rated refunds
• Custom subscription periods - no early termination refunds

5.2 Auto-Renewal Policy

Auto-Renewal Charges: Automatic renewal charges are non-refundable once processed. This includes:

• Subscription renewal fees
• Service plan upgrade charges
• Additional user license fees
• Storage and bandwidth overage charges
• Premium feature activation fees
• Third-party service integration costs
• Maintenance and support renewal charges
• Compliance and security update fees

6. Service Disruption and Outages

6.1 Planned Maintenance

Scheduled Downtime: No refunds or credits will be provided for:

• Scheduled maintenance windows
• System upgrades and updates
• Security patches and installations
• Database optimization activities
• Server migration and hardware upgrades
• Software version updates
• Performance optimization activities
• Backup and recovery testing

6.2 Unplanned Outages

Service Credits Only: For significant unplanned outages exceeding 24 hours:

• Service credits may be issued (not monetary refunds)
• Credits applied to future billing cycles only
• No cash refunds for service interruptions
• Third-party caused outages not eligible for credits
• Force majeure events excluded from credit policy
• Client-side issues not eligible for credits
• Credits subject to management approval
• Maximum credit value limited to monthly subscription fee

7. Domain and Hosting Services

Client Responsibility: Blindersoe Private Limited is not responsible for refunds related to:

• Domain registration and renewal fees
• Hosting service charges and overage fees
• SSL certificate costs and renewals
• Third-party service provider charges
• Email hosting and storage costs
• CDN and bandwidth charges
• Backup and storage service fees
• Security and compliance service costs

8. Exceptional Circumstances

8.1 Mutual Agreement Termination

Refunds may be considered only in rare cases involving:

• Documented inability to deliver core functionality
• Written mutual agreement to terminate project
• Proven misrepresentation of technical capabilities
• Force majeure events preventing service delivery
• Legal or regulatory compliance issues
• Client business closure or insolvency
• Technical impossibility after thorough assessment
• Breach of contract by Blindersoe Private Limited

8.2 Evaluation Process

Exceptional refund requests require:

• Detailed written documentation of circumstances
• Supporting evidence and technical reports
• Management review and approval
• Legal team consultation when applicable
• Client cooperation in resolution attempts
• Completion of dispute resolution process
• Formal agreement on refund terms
• Return of all delivered materials and access

9. Refund Request Process

9.1 Submission Requirements

All refund requests must include:

• Written request via official email channels
• Original invoice or payment receipt
• Project order ID and reference numbers
• Detailed explanation of circumstances
• Supporting documentation and evidence
• Contact information and authorized signatures
• Preferred resolution or outcome
• Timeline of events and communications

9.2 Processing Timeline

If eligible under exceptional circumstances:

• Initial review within 5-7 business days
• Detailed evaluation within 15-21 business days
• Management decision within 30 business days
• Approved refunds processed within 45 business days
• Refunds issued to original payment method only
• Processing fees may be deducted from refund amount
• Currency conversion rates at time of refund apply
• Client notification at each process stage

10. Governing Terms

Policy Integration: This refund policy is an integral part of our:

• Software Service Agreement
• Terms and Conditions of Service
• Privacy Policy and Data Protection terms
• Service Level Agreements
• Non-Disclosure Agreements
• Intellectual Property policies
• Dispute Resolution procedures
• Governing law and jurisdiction clauses

11. Contact Information

For refund requests, questions, or concerns, please contact us:

• Email: contact@blindersoe.com
• Phone: +91 9014975206
• Phone: +91 9652649967
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
• Response Time: Within 24-48 hours for refund inquiries

12. Policy Updates and Changes

Modification Rights: Blindersoe Private Limited reserves the right to:

• Update this policy with 30 days advance notice
• Modify terms for new service offerings
• Adjust policies based on legal requirements
• Communicate changes via official channels
• Apply new terms to future transactions only
• Maintain archived versions for reference
• Provide grandfathered terms for existing clients
• Seek legal review for significant changes

Last Updated: January 2025
Effective Date: January 2025